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Troubleshooting / Frequently Asked Questions
How do I cancel an order?
What should I do if customers are choosing/ordering from the wrong store location at our menu site?
Why are my customers not receiving email confirmations ?
How can customers change their order?
How can customers change their orders?
Why am I not receiving emails of my order confirmation?
How will customers know about their order?Once customers have placed their order, there are a few ways they can or will be notified of this.
How do I print my orders at the time of the pre-order being placed and closer to the order ready time?
Order Navigation in the OrderUp ConsoleThis article will show you how to navigate properly through your orders (previous and current orders)
Coupon Code Text Field