Email (for non-live order issues): [email protected]
Phone number for live order issues: 1800-958-316
For urgent delivery issues, please call (855) 973-1040.
For urgent large order delivery issues, please call (855) 811-7299.
For account/billing questions: [email protected].
1. Phone Support for Live Order Issues
Steps:
Make a language selection.
Press
4for Drive Merchant or White Label Fulfilment.Press
1for Restaurant or2for Non-Restaurant.For Restaurant orders:
Press
1for Catering.Press
2for Non-Catering.
2. Email Support for Non-Live Order Issues
Email: [email protected]
Use this email for issues such as invoicing and payment, account management, and portal troubleshooting.
Required Information
Educate your staff and print this guide to ensure they have the necessary details when contacting support.
Live Order Issues
Provide the following details when requesting assistance:
Order status request
Request to assign a Dasher
Request to adjust or cancel an order
Tip adjustment
DoorDash delivery ID or customer name and phone number
Request for redelivery
Include customer name, phone number, and subtotal
Non-Live Order Issues
For non-live order issues, have the following details ready:
Refund request for:
Never delivered
Missing or incorrect item
Delivered late
Poor delivery execution
DoorDash delivery ID or customer name and phone number
Receipt/invoice with accurate subtotal and amount for delivery (necessary if accurate totals are not provided when submitting orders)
Request to prefer or block a Dasher
Include recent DoorDash delivery ID or customer name and phone number
Account Management Issues
For account management issues, provide:
Drive Portal access request and troubleshooting details
Updated account information (address, email, phone number)
Decision Maker email address
Who is the Decision Maker? The Decision Maker is the email used to sign up on DoorDash.com, typically the owner or manager of the store.
Change of Ownership
Provide the Store ID or names of the business before and after the change of ownership.
Payment and Invoicing
Provide the store name.
For more information, visit the DoorDash Drive FAQs.
Note: All delivery-related inquiries must be addressed directly with DoorDash.
Current DoorDash Drive fees are distance-based, starting at $10.99 per delivery for up to a 3km radius. Additional charges apply for longer distances.