Email (for non-live order issues): [email protected]
Phone number for live order issues: 1800-958-316
For urgent delivery issues, please call (855) 973-1040.
For urgent large order delivery issues, please call (855) 811-7299.
For account/billing questions: [email protected]
Call live order issues (1800-958-316) Australia:
Make Language Selection
Press "4" for Drive Merchant or White Label Fulfilment
Press "1"for Restaurant or "2" for Non-Restaurant
a) For Restaurant orders, you’ll be prompted to select from one of these sub-options and directed to the appropriate team:
Press "1" for Catering
Press "2" for Non-Catering
What information do I need to have on hand?
Educate your Staff and print this guide
Support will collect these details when requesting assistance about the following issues:
Live Order Issue Required Details
Order status Request
Request to assign a Dasher
Request to adjust or cancel an order
Tip adjustment
DoorDash delivery ID or Customer name and phone number
Request redelivery
Customer name, phone number and subtotal
Non-Live Order Issue Required Details
Refund request for:
- Never Delivered
- Missing or Incorrect Item
- Delivered late
- Poor delivery executionDoorDash delivery ID or Customer name and phone number
Receipt/invoice reflecting accurate subtotal and amount for delivery (*this is only necessary if accurate totals are not provided to DoorDash when submitting orders)
Request to prefer or block a Dasher
Recent DoorDash delivery ID or Customer name and phone number for a recent order in which the Dasher was assigned
Account Management Issue Required Details
Drive Portal access request and troubleshooting
Updating account information such as your address, email address, phone number
Decision Maker email address
Who is the Decision Maker?
The Decision Maker email is the one that was used to sign up on DoorDash.com. This could be the owner or manager of the store.
Change of ownership
Store ID or Name(s) of Business before and after change of ownership
Payment and Invoicing
Store Name