Your customers can conveniently order directly from your menu using the OrderUp! platform, accessing the DoorDash Drive Delivery (DDD) service. DDD services all Australian towns with a population above 30,000.
Cost Breakdown
Base Fee: $8.50 (excluding GST) for the first kilometer.
Additional Kilometers: $1 per kilometer for up to 5 kilometers.
Example: A 3km order costs $10.50 (excluding GST).
No Setup Fees: The sign-up process is quick and easy with no initial costs.
Marketplace vs. On-Demand Delivery
Marketplace for 3km | DDD for 3km |
35% per order | Fixed fee $10.50 |
Example: | Example: |
Order of $50 | Order of $50 |
- Marketplace takes $17.50 | - You charge a $7 delivery fee |
- You receive $33.50 | - You pay DoorDash $3.50 |
| - You receive $46.50 |
Note: You can choose to pass on the DDD fee fully or partially to your customers through the OrderUp! console. Create multiple zones, set minimum spends, and define delivery fees. CLICK HERE to learn how to set this up.
Using DoorDash Drive with Other Drivers
Exclusive Use: When DDD is enabled with ordering windows, it automatically books drivers. You can't cancel these bookings unless the order is canceled and refunded.
Manual Use: Without ordering windows, you can manually call DoorDash drivers and use your own drivers simultaneously. Note that DDD overrides other drivers if activated in the console.
Customer & Merchant Order Flow
Customer Order: The customer places an order for delivery.
Order Notification: The order appears on your OU Console or printer screen.
Order Details: Click on the order to view all details, including estimated pickup and delivery times.
Customer SMS: The customer receives an SMS from DDD with their estimated delivery time and a tracking URL.
Driver Notification: The customer receives another SMS when the driver is approaching.
Order Completion: Once delivered, the order moves to the Completed Orders tab on your OU Console or printer screen.
To track live orders or review past ones, navigate to your OrderUp console: go to the specific Order --> View --> Driver Summary --> Click on the Link.
