Quick answer: In the Nomni Ordering console go to System Emails > Templates. Pick a template in Select Email Template:, change Sender Email:, Sender Name:, Email Subject: or the content, click Send test email to check it, then click Update & Exit.
This guide is for the Nomni Ordering console. Your console address ends in /console, for example yourstore.orderup.com.au/console. It is not the Nomni POS online store.
Before you start
Who: a console user with edit permission for System Emails. Without it, you can't change templates.
Which store: changes apply only to the store in the location selector. To change all stores, select All Locations/Global first.
Templates you can edit
Customer: Customer - Forgot Password, Customer - New Customer, Customer - Password Update, Customer - Updated Data.
Orders: Order - Pickup Confirmation, Order - Delivery Confirmation, Order - Dine In Confirmation, Order - Room Service Confirmation, Order - Preorder Details, Order - Failed, Order - Notification for Third Party Failed Transaction.
Refunds and tabs: Order Up Refund Notification, OrderUp Fix Tab Refund Notification, Order Up Fix Tab Close Notification, Order Up Unlimited Tab Close Notification.
Payments: Payment Failed - Send email to customer to retry the payment again.
Menu imports (POS-integrated stores): Menu Integration - Import Started, Import Success, Import Failed.
Edit a template
Go to System Emails > Templates.
Choose the template in Select Email Template:.
Change Sender Email:, Sender Name: or Email Subject: if needed.
Edit the content in the editor.
Click Send test email, enter your email and send it to check how it looks.
Click Update & Exit or Update & Continue. Undo Changes clears unsaved edits.
Create a new template
Click + Create New Template.
Enter Template Name: and Template Description:.
Add the content, then click Create & Exit.
If something goes wrong
Customers don't get emails: check Location Settings > Email > Allow Sending of Email is YES, and ask customers to check spam. By default, order emails are sent from [email protected] (shown in Sender Email:).
Placeholders: keep any existing placeholder text in the content as it is; it fills in order and customer details.
Need help?
Email [email protected], call 1300 445 483 or message us from the chat. Tell us your store name, your console address and what you have already tried.