You can refund a customer's order yourself from your OrderUp console if you use OU Stripe Payments. If you use another payment gateway (Stripe Direct, Fat Zebra or Eway), refund through that provider's dashboard instead.
Refunds need admin permissions in the console. If you can't see the refund section, ask your team's admin or your Customer Success Manager.
Log in to the OrderUp console and open the order. Click View Order and scroll to the refund section at the bottom of the page.
Choose a partial or full refund. Add a reason (your customer won't see it). Then choose whether to email a confirmation to the customer, the store admin, or both.
Once the order is refunded, the customer and/or store admin receives a confirmation email showing the amount, refund type, date and order number.
Every refund is labelled in your payout reporting in the console. You can export the report and sort by refunds.
Good to know
You can't refund more than the order total.
Funds reach the customer within 5-7 business days.