Place a test order to check your menu, payment and printing work, for example after changing your menu or setting up a new printer.
Before you start
Who: a manager.
Device: your phone or a computer, plus the device or printer that receives orders.
Choose a low-priced item. A test order is a real order and payment.
Place the test order
Open your store link. See Find your store link and make a QR code.
Add a low-priced item and go to checkout.
Choose the order type you want to test, for example Pickup.
Pay with your own card.
Check the order arrives on your console, order processor or printer.
What you should see: the order confirmation on your phone, the order in your console under Orders, and the docket printed.
After the test
Open the order in Orders and refund it if you don't want to keep the payment.
When you reconcile, leave test orders out of your totals.
Orders can't be deleted from reports. If you need a test order marked as a test, contact us with the order number.
If something goes wrong
The order didn't arrive: check your order device is on and connected, and your store is open.
Payment failed: check your payment gateway in the console, then contact us with the time and error.
Need help?
Email [email protected] or message us from the chat. Tell us your store name, your console address and what you have already tried.