Quick answer: Customers see Online ordering at this location is currently offline. Please try again later or call us directly. when your Nomni Ordering printer hasn't checked in for longer than the Time to Offline setting, usually because it is off or not on Wi-Fi. Turn the printer on, connect it to Wi-Fi and check it shows STATUS READY.
If you see the message “Online ordering at this location is currently offline. Please try again later or call us directly,” it indicates one of the following issues:
The hardware is turned off.
The hardware is not connected to Wi-Fi.
Please check the status of your hardware and ensure it is connected to Wi-Fi.
Orders not arriving or not printing: check these
Printer on and online: the screen shows STATUS READY. If it shows STATUS PAUSED, tap START PROCESSING.
Wi-Fi: check the printer is on your venue Wi-Fi. See "Hardware Check for WiFi authentication".
Not paused in the console: in the web Order Processor, if you see the play icon at the bottom, ordering is paused. Click it to resume.
Right printer key: in Location Settings > Printing, check API key is the key for this printer.
Online hours: in Location Settings > Online Hours, check the method is Open now.
Check the order arrived: in Orders, find the order and look at the Printed column.
The Time to Offline (in minutes) is under Bubble Setting in Location Settings > Location Setup.
Need help?
Email [email protected], call 1300 445 483 or message us from the chat. Tell us your store name, your console address and what you have already tried.