Quick answer: Check your store is open now in Location Settings > Online Hours . Google won't show ordering while your store is closed. Check your order device or printer is on and connected to the internet. If it's offline, your store shows as offline. Then follow the steps below.
If your store isn't taking orders from Google, check these first.
This guide is for the Nomni Ordering console (formerly Nomni Ordering). Your console address ends in /console, for example yourstore.orderup.com.au/console.
Check your store
Check your store is open now in Location Settings > Online Hours. Google won't show ordering while your store is closed.
Check your order device or printer is on and connected to the internet. If it's offline, your store shows as offline.
Contact us to check Google ordering is connected for your store. Nomni sets this up for you.
Check your store name and address in Location Settings > Location Setup match your Google Business Profile exactly.
What you should see: an order button on your Google listing that opens your Nomni Ordering menu.
Good to know
Google now mostly links customers to your own ordering site or other providers instead of showing a menu inside Google, so what customers see is up to Google.
Google ordering needs an active online payment gateway on your store.
Need help?
Email [email protected], call 1300 445 483 or message us from the chat. Tell us your store name, your console address and what you have already tried.