Quick answer: Go to Location Settings > Payments Settings and check SMS Verification For . If it is on for Dine In or Room Service , turn it off for that order type and save. Go to Location Settings > Dine In Settings (or Room Service Settings ). Then follow the steps below.
Anonymous mobile numbers and SMS verification can't be used together for the same order type. If one is on, the console stops you turning on the other and shows a message explaining why.
This guide is for the Nomni Ordering console. Your console address ends in /console, for example yourstore.orderup.com.au/console.
Turn on anonymous mobile numbers
Go to Location Settings > Payments Settings and check SMS Verification For. If it is on for Dine In or Room Service, turn it off for that order type and save.
Go to Location Settings > Dine In Settings (or Room Service Settings).
Under Guest Detail Collection, set Anonymous Mobile Number to Yes. You can also set Anonymous Email Address. Customers with an anonymous email won't get email confirmations.
Save your changes.
What you should see: customers aren't asked for that detail at checkout.
Turn on SMS verification instead
Go to Location Settings > Dine In Settings (or Room Service Settings) and set Anonymous Mobile Number to No. Save.
Go to Location Settings > Payments Settings and turn on SMS Verification For the order type. Save.
If something goes wrong
The option is greyed out: read the message at the top of the page. It tells you which setting to turn off first.
Fields for SMS order confirmations
In the Nomni Ordering console, open the location’s Printing Settings and find SMS Confirmation of Orders.
On screen | What it means |
Send SMS as well as email confirmation | Switch: YES / NO. Turn on to text customers as well as emailing them. |
SMS Confirmation Message | The text message customers receive. |
Need help?
Email [email protected], call 1300 445 483 or message us from the chat. Tell us your store name, your console address and what you have already tried.