Quick answer: Ask the venue first. The venue refunds online orders from its Nomni Ordering console. If you paid with a card and Brandollars, each part goes back where it came from: the card part to your card in 5 to 10 business days, and the Brandollars part to your balance straight away.
These answers are for diners who ordered online through a Nomni Ordering site, and for the venues that refund them.
For diners: how to get a refund
Contact the venue you ordered from. It decides on refunds for its orders.
If the venue agrees but the refund doesn't arrive within 10 business days, message us with the venue name and order date.
How a split payment is refunded
Paid with | Refunded to |
Card | Back to the card you paid with. Usually 5 to 10 business days. It may show as STRIPE. |
Brandollars or Nomni Loyalty balance | Back to your balance straight away |
For venues: refund an online order
In the Nomni Ordering console, open the order.
Reject or refund the order. Rejecting an order starts the refund automatically.
If you can't refund it yourself, email [email protected] with the order number, amount, reason, and the name and position of the person approving the refund. We process it and send you a refund receipt.
Need help?
Email [email protected] or call 1300 445 483.