Quick answer: The venue has limited who can open its ordering site, for example only from its own Wi-Fi. Connect to the venue’s Wi-Fi or follow the link on the message. If you’re the venue, check Site Access in the Nomni Ordering console.
This article is for diners who see a blocked message, and for Nomni Ordering console admins who manage site access. Some console screens still show the old name "OrderUp" (Nomni Ordering).
If you’re a diner
Read the message. The venue may have added its own note or a link.
If you’re at the venue, connect to its Wi-Fi and reload the page.
If you’re not at the venue, use the link in the message if there is one.
Still blocked? Ask the venue staff.
What you should see: The menu loads once you’re on an allowed connection.
If you’re the venue: check Site Access
Sign in to the Nomni Ordering console.
Go to Site Access.
Check each rule. Any active rule allows ONLY the IP addresses in that rule for its area.
Check the Access Area: Console Only, Front End Only or Console & Front End.
To stop blocking diners, switch Active off on the Front End Only or Console & Front End rule, or add the right Single IP or IP Range.
Save.
What you should see: Diners on allowed connections can open your ordering site.
Change the blocked message
In Site Access, open the redirect settings.
Enter your Site Access Blocked Message.
To show a link, switch on Activate Redirect URL and fill in Redirect link name and Redirect to.
Click Save & Exit.
Need help?
Email [email protected] or call 1300 445 483.