Nomni

Quick answer: Check your store is open and delivery is available now in your online hours. Check your delivery settings and delivery zones or suburbs include the customer's area. Then follow the steps below.

When a customer chooses delivery, Nomni Ordering asks Uber Direct for a delivery estimate. If Uber can't give one, delivery shows as unavailable at checkout. Use these checks before contacting us.

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Device: your Nomni Ordering console, and the customer's delivery address.

- Who: a manager.
- Device: your Nomni Ordering console, and the customer's delivery address.

Check your store is open and delivery is available now in your online hours.

Check your delivery settings and delivery zones or suburbs include the customer's area.

Check your store address is right. Uber measures the distance from it.

1. Check your store is open and delivery is available now in your online hours.
2. Check your delivery settings and delivery zones or suburbs include the customer's area.
3. Check your store address is right. Uber measures the distance from it.

Ask the customer to check the full delivery address, including the street number and postcode.

Try the same address yourself on your store.

Try a nearby address. If that works, the customer may be outside Uber's range.

1. Ask the customer to check the full delivery address, including the street number and postcode.
2. Try the same address yourself on your store.
3. Try a nearby address. If that works, the customer may be outside Uber's range.

What you should see: a delivery fee and time at checkout once Uber can deliver.

For questions about Uber Direct itself, contact Uber Direct support. See <a href="https://support.orderup.com.au/en/articles/9699305-uber-direct-merchant-customer-workflow-support">Uber Direct Merchant &amp; Customer Workflow + Support</a>.

Uber may have no drivers nearby, especially late at night or in bad weather. Try again later, or offer pickup.

- For questions about Uber Direct itself, contact Uber Direct support. See <a href="https://support.orderup.com.au/en/articles/9699305-uber-direct-merchant-customer-workflow-support">Uber Direct Merchant &amp; Customer Workflow + Support</a>.
- Uber may have no drivers nearby, especially late at night or in bad weather. Try again later, or offer pickup.

If delivery is unavailable for every address, contact us with your store name, a test address and the time.

Delivery address messages customers may see

The messages as they appear on the ordering site:

Email <a href="mailto:support@nomni.ai" rel="nofollow noopener noreferrer" target="_blank">support@nomni.ai</a> or message us from the chat. Tell us your store name, your console address and what you have already tried.

Why customers see delivery unavailable and what to check

Why is Uber Direct delivery unavailable at checkout?

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On screen	What it means
"What is the delivery address?"	The address box.
"Address is not found"	The address couldn’t be found.
"Please include the street number and try again."	The address has no street number.
"Sorry, we’re currently unable to deliver to your address."	Delivery isn’t available to this address right now.
View delivery area	Shows the area you deliver to.

Why is Uber Direct delivery unavailable at checkout?

Before you start

Check your store

Check the customer's order

When it's on Uber's side

If something goes wrong

Delivery address messages customers may see

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