Quick answer: With Uber Direct, Nomni Ordering books an Uber driver for each delivery order. The customer gets a confirmation email with a Track my delivery link and an SMS from Uber. You track the delivery from the order in Orders (the link at the bottom of the order). Uber Direct is not Uber Eats: Uber Eats orders and tablets are a separate Uber Marketplace service.
Uber Direct is the latest delivery integration to the Nomni Ordering platform. This on-demand service allows you to use Uber's delivery driver network for a flat fee through your existing Nomni Ordering system.
Customer & Merchant Order Flow
Customer Places an Order:
The customer places an order for delivery on your Nomni Ordering menu.
Order Appears on Nomni Ordering console or Printer:
The order appears on your Nomni Ordering console or printer screen.
View Order Details:
Click on the order to see all the details, including the READY TIME (estimated prep + delivery).
Order Confirmation:
Once the order is confirmed, the customer receives a Nomni Ordering confirmation pop-up and email with the Uber Direct "Track My Delivery" link.
Tracking the Order:
Customer Tracking: The customer receives an SMS from Uber Direct with a tracking link once the order is confirmed.
Merchant Tracking: You can track the order via the Uber Direct portal or in the Nomni Ordering console.
Login to the console.
Go to
Order.Click on the order you want to view.
Scroll to the bottom of the page and click on the "HERE" link.
Order Delivery:
Once the food is delivered to the customer, the order automatically moves to the Completed Orders tab on your Nomni Ordering console or printer screen.
Verify Successful Delivery:
To check that the delivery has been successful:
Go to
Order.Click on the order you want to view.
Scroll to the bottom of the page and click on the "HERE" link.
You will see a message confirming the delivery.
By following this workflow, you can ensure smooth order management and delivery tracking using the Uber Direct integration on the Nomni Ordering platform.
Uber Direct Support
How to Contact Support
Australia: +61 1800 951 405
New Zealand: +64 800 453 950
Email: [email protected]
*Note: Merchants who are also on Marketplace (UberEats app) must contact Marketplace support ([email protected]) for Marketplace trips, as the above are for Direct trips only.
Support Hours
Australia: 7 - 10 PM (7 days a week)
New Zealand: 9 AM - 12 PM (7 days a week)
Direct Hack: To get the fastest support, use "Uber Direct Order xxxxx" in your email subject line.
Information to Have Ready
Uber Order ID:
5 alphanumeric characters found in the trip summary in direct.uber.com.
Last 5 digits of the trip UUID.
Store Name.
Summary of the Issue.
If Requesting a Refund:
Customer Invoice Screenshot:
Email to [email protected] in addition to the above information.
Proof of Cost/Warehouse Price Screenshot:
For retail merchants.
*Issues must be raised within 72 hours of the delivery request to be eligible for a refund, as support needs time to follow up with delivery people.
Set up and changes
Nomni Ordering support connects Uber Direct to your store and turns on delivery tracking. Contact us to connect it, turn it off or change it.
Usually Nomni support connects Uber Direct for you. If Nomni asks you to complete the Uber Direct setup yourself, go to Integrations > Driver Tracking and fill in these windows.
Organization Details
Organization Name
Merchant Type: Restaurant, Grocery, Liquor, Retail, Essentials, Pharmacy, Food, Flower or Supply
Email and Phone
Billing Type: Centralized or Decentralized
Street (Include House No), City, State and Zipcode
Click Create.
Uber Account Details
Organization Name, First Name, Last Name, Email and Phone
Role: Admin or Employee
Click Create.
If something goes wrong
Delivery shows as unavailable at checkout: see "Uber Direct: delivery unavailable at checkout".
The order didn't book a driver: open the order in Orders. If you see Order Failed to Process for below services, contact Uber Direct support (above) or us with the order number.
Uber Eats (Marketplace) orders: these don't come through Nomni Ordering. Contact Uber Eats support at [email protected].
Need help?
Need help?
Email [email protected], call 1300 445 483 or message us from the chat. Tell us your store name, your console address and what you have already tried.