- Help Centre
- Troubleshooting / Frequently Asked Questions
- Customer Orders
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Onboarding
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Store Settings
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Managing Your Menu
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Hardware & Order Processor
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How To Market Your Online Ordering
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Reporting
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Delivery
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Point of Sale Integrations
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Payment Gateways
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Analytics & Business Insight Integrations + more
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Troubleshooting / Frequently Asked Questions
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Order Up Shop
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VEats Clients
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How to contact the OrderUp! Support Team?
Why are my customers not receiving email confirmations ?
- Please put through test order. Have your customers check for the email that you have already allocated in your Order Up console. You can check by going to Location Settings>Location Set Up.
- Have your customers also check their junk folders in case it has landed there
- They can also add the email you tested with to their safe senders list
Additionally, you are able to send your customers an
SMS – please see how
HERE