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How to snooze menu items (mark them temporarily unavailable)

Make an item unavailable for 1 to 72 hours; it comes back on its own

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Written by Lucien Hopkinson

Quick answer: In the Nomni Ordering console go to Menu > Menu Categories, open the category's products, click the icon in the Snooze column and choose 1, 2, 6, 12, 24, 48 or 72 hours. See or end snoozes in Menu > Menu Overrides > Snooze Items.

Snooze hides a product from your online menu for a few hours, for example when you run out. It comes back on by itself when the time is up.

This guide is for the Nomni Ordering console. Your console address ends in /console, for example yourstore.orderup.com.au/console.

Before you start

  • Who: a console user with the Menu Overrides permission (create, edit or delete). Without it, the Snooze column is hidden.

  • Device: a computer or tablet with the console open.

Snooze a product

  1. Log in to the console.

  2. Go to Menu > Menu Categories.

  3. Click the magnifying glass on the category to see its products.

  4. In the Snooze column, click the icon for the product.

  5. In How many hours would you like to snooze … for?, choose 1, 2, 6, 12, 24, 48 or 72 hours.

  6. Click Ok.

What you should see: the product is hidden (or shown as unavailable, depending on your Global Settings) until the snooze ends.

Choose how snoozed items show to customers

  1. Go to Theme > Global Settings.

  2. Find How should snoozed items display?.

  3. Choose Remove to hide snoozed items, or Show Unavailable to keep them on the menu marked as unavailable.

  4. Save.

See or end a snooze

  1. Go to Menu > Menu Overrides > Snooze Items.

  2. Find the product. To end the snooze early, delete it and confirm Are you sure you want to delete snooze for …?

If something goes wrong

  • You can't see the Snooze column or Snooze Items: ask your console admin to give you the Menu Overrides permission in Admin > Users.

  • Your menu comes from your POS: on POS-integrated stores, you may need to mark the item unavailable in your POS instead.

  • You want to hide it for longer than 72 hours: make the product inactive instead (edit the product and switch it off).

Need help?

Email [email protected], call 1300 445 483 or message us from the chat. Tell us your store name, your console address and what you have already tried.

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