Quick answer: After 5 failed sign-in attempts the Nomni Ordering console locks that user for 10 minutes and shows Account Locked. Each further attempt while locked restarts the 10 minutes. Wait 10 minutes without trying, then sign in, or ask a console admin to open Users, edit your user and click Unblock User Now.
This guide is for the Nomni Ordering console. Your console address ends in /console, for example yourstore.orderup.com.au/console. It is not the Nomni POS online store.
What you see
Wrong password: Username and/or password incorrect.
Empty fields: Please enter a username and password.
After 5 failed attempts: Account Locked. Wrong verification codes (if your store uses SMS codes on sign-in) also count as failed attempts.
Get back in yourself
Stop trying to sign in. Every attempt while locked adds another 10 minutes.
Wait 10 minutes.
Go to your console address and enter your username and password on Sign In To Admin.
If you don't know your password, click Forgotten Password ?, enter your email and click Request.
Unblock a user (console admin)
Sign in to the console.
Go to Users and click edit on the locked user.
On the Profile tab you will see This user is currently locked due to failed login attempts. with the time the lock ends.
Click Unblock User Now.
What you should see: the lock message disappears and the user can sign in straight away.
If something goes wrong
There is no Unblock User Now button: your user needs the Users unblock permission. Ask your main console admin, or contact us.
You are not sure of the username: ask your console admin to check it on your user in Users.
The password reset email doesn't arrive: console emails come from [email protected]. Check spam and junk folders.
Need help?
Email [email protected], call 1300 445 483 or message us from the chat. Tell us your store name, your console address and what you have already tried.