Quick answer: Log in to your Nomni Ordering console. Go to Admin > Users . Then follow the steps below.
Console admins can add users, set what they can do and help them reset their password, without contacting us.
Before you start
Who: a console user with the Users permission (usually the main admin).
Device: any device with your Nomni Ordering console open.
Add a user
Log in to your Nomni Ordering console.
Go to Admin > Users.
Add a new user with their name and email address. If your store uses SMS verification, add their Mobile Number.
Tick the permissions they need, for example menu, orders or reports.
Save.
What you should see: the new user in the users list. They can log in and set their password with Forgotten Password ? on the login page.
Reset a user's password
Go to Admin > Users and open the user.
Under Reset Password, click Send Verification. A code is emailed to the user.
Ask the user for the code, or let them enter it themselves.
Enter the New Password, Confirm Password and Verification Code, then click Reset Password.
The easiest option is often to ask the user to click Forgotten Password ? on the login page themselves.
Remove or change a user
Open the user in Admin > Users to change their permissions or disable them. Never share one login between staff.
If something goes wrong
The code email didn't arrive: see Password reset email didn't arrive.
You don't see Users: you don't have the Users permission. Ask your main admin.
Nobody at the store is an admin any more: contact us from the account owner's email so we can check and add one.
If the code email didn't arrive
Follow these steps:
Wait 5 minutes. Emails can be slow.
Check your Spam, Junk and Promotions folders. Search your mailbox for "Order Up Support" (Nomni Ordering), orderup.com.au and Verification Code. Nomni Ordering console emails, including the Verification Code, come from [email protected] (the sender name shows as "Order Up Support" (Nomni Ordering), or sometimes just "Support"). Order emails come from [email protected].
Check you typed the email address that is on your user, with no spaces.
Use only the newest email. Older codes and links stop working.
Full guide: Password reset email didn't arrive.
Need help?
Email [email protected] or message us from the chat. Tell us your store name, your console address and what you have already tried.
You can also call 1300 445 483.