Use this guide if you forgot your Nomni Ordering console password, your account is locked, or you need the verification code to log in.
Before you start
Who: any Nomni Ordering console user.
You need: access to the email address on your console user. If your store uses SMS verification, you also need the mobile number on your user.
Your console address ends in /console, for example yourstore.orderup.com.au/console.
Reset your password
Open your console login page.
Click Forgotten Password ?.
Enter the email address on your user and send the request.
Open the email with the subject Verification Code and copy the code.
Enter the code and your new password, then save.
Log in with your new password.
What you should see: the message Password Updated., then your console dashboard when you log in.
The reset code is valid for 1 day (15 minutes on stores with stronger security). Use the newest code you received.
Verification code by SMS
Some stores ask for a code by SMS after your password. Enter the 6-digit code sent to the mobile number on your user. It expires after 10 minutes. If it has expired, go back and log in again to get a new code.
Account locked
After 5 wrong password attempts, the account is locked for 10 minutes. Wait 10 minutes, then try again or reset your password.
If something goes wrong
No email arrived: a new code isn't sent if you asked for one in the last 15 minutes, so check for the first email. See Password reset email didn't arrive.
The new password isn't accepted: choose a different password and try again.
"Code not found": the code was wrong or expired. Request a new one after 15 minutes.
Your email isn't recognised: you may not have a console user. Ask your console admin to add you, or see Reset a staff member's password.
Need help?
Email [email protected] or message us from the chat. Tell us your store name, your console address and what you have already tried.