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Onboarding
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Store Settings
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Managing Your Menu
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Hardware & Order Processor
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How To Market Your Online Ordering
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Reporting
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Delivery
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Point of Sale Integrations
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Payment Gateways
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Analytics & Business Insight Integrations + more
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Troubleshooting / Frequently Asked Questions
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Order Up Shop
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VEats Clients
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How to contact the OrderUp! Support Team?
Why is the processing of a payment lagging?
Refer to this article if you are experiencing a lag occur at the payment processing page.
You may be facing the issue where after placing a payment, the page becomes stuck on "PROCESSING PAYMENT..." as shown below.
OR even the payment failing completely.
This might be an issue of an intermittent internet connection or browsing cache. If either of these situations occur, please make sure that your internet connection is not too slow or intermittent as payment processing will take time to load if the connection is bad.
Additionally, you can also check your browsing history and clear it as this might be a browsing issue.