Why is my Lightspeed/Order Up order not automatically printing?

The order will only not print automatically to the production printing when the POS is offline. This does not necessarily mean that the iPad is not connected to the internet but the token used by the register is not connected to our API server.

Why does this happen?

This usually happened if you minimise the LS Kounta POS to open another application running at the same time together with the POS. It disconnects the token and it takes a while for the POS to reconnect to the API.

How to prevent this from happening with future orders?

To prevent this from happening, we suggest keeping the POS 1, target register for PassThrough Printing, always on the User page at least or on the main sales screen.