Kounta Order Consolidation

For Kounta clients using Dine-In, this feature allows unpaid orders for Dine-In for the same customer / table in one total, in the POS. This makes it easier to settle your customer's unpaid balances.

1. This option is found in the Admin section under Integrations > Point of Sale > Kounta. 

2. When a customer uses the same device and submits multiple orders with the same credentials and table number and uses a pay later option (COD/Account) the orders will be added to a previously created order in the POS so when they leave they only need to settle one bill rather than add up multiple.

Possible Operational Implications:

• Each time an order is sent a new docket will be printed if pass through printing is enabled. Else subsequent order dockets will have to be printed by manual intervention at Kounta POS.
• For each product in the cart there will be a individual API call to update that in the existing order in Kounta.
• In case of Partial failure of adding items to Kounta, a manual addition of those items will have to be done on Kounta POS.
• In case of Partial failure of adding items to Kounta, the discount and surcharge items will go through as per the original calculation of the total cart.
• In case of customers sharing a device new orders will still be created.