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      Connecting OU Terminal to IP Printer

      If you would like to know what kind of external printer we support, or what type of IP printer you should use, please refer to this article.

      An overview of a typical OrderUp! printer connection.

      OrderUp! currently supports 2 printer models, referred to as V1 and V8. Specifications as per below.

      Device Specification

      V1

      V2

      V8

      Android O/S

      5.1, 6.0

      7.x

      4.4.4, 5.1

      In-built printer

      v

      v

      v

      Auto-cutter (for inbuilt printer)

       

       

      v

      Supports ESC/POS compatible, IP based printer(s)

      v

      v

      v

      HTTPS client (egress on port 443 only)

      v

      v

      v

      WiFi (WPA2-PSK), with 3G/4G backup

      2.4G only

      v

      2.4G only

      LAN/Ethernet

       

       

      v

      Outgoing SMS capability (over HTTPS)

      v

      v

      v

      Remote OrderUp! app updates (over HTTPS)

      v

      v

      v

      Operate on rechargeable battery

      v

      v

       

      Operate on mains power

      v

      v

      v

      Device colour (colour of front bezel)

      orange

      black/orange

      black

      Notes:

      • Apps are locked down, client cannot install apps.

       

       

      Our current hardware is compatible with any thermal receipt printer that utilises the Epson ESC/POS command reference, like the Epson TM-T88V model. Some dot-matrix printers are supported, however should be tested on a case by case basis.

      Note that our printer supports both text and graphics, for logos etc.

      For kitchen printer integration you will need:

      • ESC/POS compatible, IP based thermal printer(s). These can be wired or wireless. As many as you need (or already have)

      • Printer(s) need to be on the same logical network (VLAN) as our printer hardware. I.e. the devices need to be able to talk to one another.

      • An external printer’s IP address can be determined by:

        • (1) Switching off the printer unit

        • (2) Whilst turning on the printer unit, hold the “Feed” button on front of the printer.

        • (3) When the printer is on, let go of the “Feed” button. A status report should be automatically printer, which should include the IP address. If none is shown, ask the client to take a photo of the back of the printer, so we can see what wires are connected to the printer.