OrderUp! Refund ProcessHow to initiate a refund from the OrderUp! Console
The Chargeback process and how to avoid itThe process for when you receive a chargeback and best practices on how to avoid it
Best Practices for Avoiding chargebacks
What is a Chargeback?When a customer has an issue with a charge on their card, they can contact their bank and dispute the charge. The bank will then chargeback.
Why move to OU Payments Powered by Stripe now? And how to apply?
SMS Verification - Fraud Deterrent ToolIf you are an OU Payments user, you may be able to enable SMS verification.
OU Payments Verification Process
OU Payments Payout ReportingIn order for you to reconcile your payments, Order Up know has all your payout reporting needs via the console.