For reference, if further assistance is required, go to Lightspeed’s support and help page for integrations with Order Up:

Within Kounta there are three ways of creating modifiers for your products, they are:

All of these will be imported into Order Up and stored as attribute groups. All attribute groups created will create the label 'Select Your ' added before each it can be changed in the admin after import. They will import based on the following rules:

If the Minimum Selection is set to anything > 0 it will also make this field a required field in Order Up.

Different Option Sets can also be applied to variants within a variation (size within a product) in Order Up these option sets will apply to all sizes of a product even though in Kounta you can specify a different one per variation. The correct way to set this up on Kounta will be to have all the same option sets for each variant.

Appended to the name of the category.

Appended to the name of the category.

Every category within Kounta that is imported to Order Up will have a size category created with a default size of Regular created in each. In the case of a product in Kounta that uses variants each variant will be also created as a size of the relative category, so they are assignable to the product. All attribute groups will be saved with

Appended to the name of the category.

1. Option Sets (Condiment or Other)
All Option Sets that have been made available to Online Ordering will import into Order Up, to confirm they were all set up go to Menu > Menu Attributes, then cross reference this with the Kounta dashboard, some names will not match the basic Kounta name, this may be as they have a different friendly online ordering name.

2. Topping Category
Every category created during the import will automatically have a topping category created.

3. Size Category
Every category created during the import will automatically have a size category created.

1. Option Set Options
If you select both the attribute category in Order Up and the Option Set in Kounta, you should now see the same options created in both with the appropriate price for the options.

2. Topping Options
Any category or product modifiers will be added into the toppings list available for selection on the appropriate products, if you compare on Kounta you need to look for the products create as modifiers for a category and also the modifiers created within a product.

3. Size Options
If the category has any variations they will be created as unique sizes, if there are none each size will automatically have a size called Regular created in Order Up.

Variants created within a category (multiple sizes) will show like the below.

Products that have no variants (one size only) within a category will show like the below:

If you have the Kounta add on for Online Ordering you can control which categories will appear online.

3. If you click the Modify tab in Kounta you can see the categories, you have the ability here to control the order of the categories, a nicer label you want to present to Online Ordering and the option to Show Online or not.

4. Any changes you make here should be automatically pulled through to Order Up without the need for a new import. Some fields if they are edited on Order Up will not be updated. You can control this also via the Integration settings to either Allow Order Up to control certain fields or Allow

If you have the Kounta add on for Online Ordering you can control which products will appear online

1. In the Kounta Back Office, if you go to Products then the tab Online Products you will see a preview of the categories that will be made available to Order Up. Select one of the categories to see the list of products that are available to Online Ordering.

2. This should match the same list of products currently imported.

3. If you click the Modify tab in Kounta you can see the categories, if you then select the same category (arrow on the right) you will be able to see the products. You have the ability here to control the order of the products, a nicer label you want to present to Online Ordering and the option to Show Online or not.

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4. Any changes you make here should be automatically pulled through to Order Up without the need for a new import. Some fields if they are edited on Order Up will not be updated. You can control this also via the Integration settings to either “allow Order Up to control certain fields” or “allow Kounta”

1. Historically, our integration with Lightspeed/Kounta supports all forms of modifier:

2. The problem with this occurs if you were to set pricing on the option sets that differ to your root product. e.g. a drink on its own is $5 but bought with a burger is $3 for the same item. This creates a price mismatch in Kounta.

3. To fix this we have allowed support of Option Sets. This will mean that category modifiers and pop up modifiers will not work / import to Order Up.

4. To enable the function turn on the new option in the Integrations > Point Of Sale > Kounta settings:

For reference, if further assistance is required, go to Lightspeed’s support and help page for integrations with Order Up:

After a customer places a successful order via the Order Up! platform the order will be sent to your Kounta POS. You will receive a flashing notification and hear a sound that indicates there is an order.

If you click on the flashing Orders message it will take you to any pending orders.

Accept / Reject

The order will be marked as completed in Order Up and send the customer an email to also confirm.