Quick answer: In the Nomni Ordering console, go to Location Settings > Pick Up Settings. Turn on Pick Up Allowed and Order Now Allowed, set a prep time for each day under Pickup/Preparation Templates, add extra time for big orders under Prep time adjustment for different cart sizes/values, then click Save & Exit or Save & Continue.
This article is for venue owners and managers using the Nomni Ordering console.
Instructions
Step 1
Log in to the console and in the left-hand column, click on the tab Location Settings. This will reveal a drop-down list, click on Pick Up Settings.
Step 2
Enabling Pick Up
Ensure that you activate Pick Up Allowed by changing the switch from NO to YES.
Repeat for Order Now Allowed.
If NO is enabled, Pick Up and Order Now will be disabled.
Pre-order can be switched on or off, depending if you would like to receive pre-orders for the day or the following days.
If you would like to add PickUp fees, please complete the fields with a $ value.
Display Name can be left blank - this will just mean the word PickUp will be used on the front end of the system otherwise you can change this label name if there is a certain area of your venue that requires collection. E.g: Pick Up in Bistro.
Step 3
Setting up Pick Up/Preparation Times.
Some days trade can be busier than others and require more preparation time (Denoted by PREP in the console settings). By customising this option, your kitchen can convey approximate wait times to clients when they place their orders.
Prep time adjustment for different cart sizes/values.
Step 4
Display Estimated Time
By activating this option your patrons can visualise the approximated Pick Up time. Upon order completion, patron email confirmation is time-stamped with the displayed time.
The estimated display time will show once the customer selects the method and the minutes/hours are pulled from the prep time settings.
If you switch this to NO - you can insert a custom message instead to be displayed for your customers.
Do not forget to click the Save & Exit or Save & Continue button
Prep time for each day (templates)
In Pick Up Settings, find Pickup/Preparation Templates.
For each day of the week, set the hours (0 to 2) and minutes (0 to 60).
Save.
What you should see: Customers see that day's prep time when they order pickup.
Today's adjustment
When staff press + or - on the order processor, it only changes today's prep time. The next day it goes back to the template time.
The Current Adjustment for (today's date) section shows how many minutes are being added to today's prep time, and "The prep time shown to customers will be" the total.
Extra prep time for bigger orders
Go to Prep time adjustment for different cart sizes/values.
Add a row with a minimum cart value, a maximum cart value and the extra minutes. Use + to add a row and - to remove one.
Save.
The first row that matches the cart total is used, and its minutes are added to the prep time. A row matches when the cart total is at least the minimum and less than the maximum. Leave the minimum blank to match anything below the maximum, or leave the maximum blank to match anything at or above the minimum.
Tip: Keep rows in order from smallest to largest and don't overlap them, because only the first match is used.
The same template, adjustment and cart-size options are in Delivery, Dine In and Room Service settings.
Need help?
Email [email protected] or call 1300 445 483.