Quick answer: In the Nomni Ordering console go to Menu > Category Prep Times with a single store selected. Create prep time groups with a time per ordering method and assign them to categories with the Preptime Category field. If one item in the cart is from a category with a longer prep time than the method, the longer time is used.

Prep times will change based on the exceptions configured.

For example, let’s say…

Dine In has a prep time of 20 mins

Food has a prep time of 25 mins

Drinks have a prep time of 15 mins

When your customers add a Food item, the time will change to 25 mins.

If they then add a Drink the time will stay at 25 mins.

If they were to then remove the Food item the time will change to 15 mins.

It will apply the minimum prep time if ALL items are from that same prep category and is lower than the method prep time

It will apply the maximum prep time if ONE item is from a category with a prep time greater than the method prep time.

To set up prep times for different categories:

1. Start by opening up the console dashboard.

2. Then under the Menu section in the side bar click Category Prep Times (it sits directly under Menu, next to Menu Overrides). Select a single store in the location selector first; in All Locations/Global the page shows You are not allowed to edit this page.

3. You can assign a different time per method for these prep times.

4. Once the category prep time is created, you can assign menu categories to these prep times groups. This is not a 1 to 1 configuration but 1 to many, e.g. 1 prep group can have many menu categories assigned to it.

5. On the front end you will now see a message showing in the category description indicating the prep time of that category.

Once a product from the category is added the prep time will change

7. You can also make active a message to show customers when the prep time changes to keep them in the loop of that change!

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