Why am I not receiving emails of my order confirmation?

  • Check if the emails are landing in your Junk Folder
  • Add orders@orderup.com.au to your safe senders list
  • Change the email address in your console found under Location Settings to an alternative email address
  • Next place a TEST order (turn on COD so that you do not get charged and use the email address in location settings)

Please click HERE if you want to learn how to place a test order 


Still not working?  Email our support team support@orderup.com.au to investigate