Uber Direct
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      Uber Direct Merchant & Customer Workflow + Support

      Uber Direct is the latest delivery integration to the Order Up platform! This on-demand service allows you to access their delivery driver network for a flat fee using your exist OU system.

      Customer & Merchant Order Flow:  

      1. The customer places an order for delivery on your Order Up menu. 

      2. The order appears on your  OU Console or printer screen. 

       

      3. If you click on the order, you can see all the order details including the READY TIME (estimated prep+delivery).

       

      5. Once the order if confirmed, the customer will received an Order Up confirmation pop-up and email with the Uber Direct Track My Delivery link. 

       

      6. You can also track your order via the Uber Direct portal or in the OU console. Login into console. Go to Order>click on which order you want to view>View and scroll to the bottom of the page. Click on the HERE link. 

       

      5. The customer receives an SMS from Uber Direct with a tracking link once the order has been confirmed. 

      6. Once the food is delivered to the customer, the order automatically moves to the  Completed Orders  tab of your  OU Console or printer screen. 

       

      7. If you want to check that the delivery has been successful. Go to Order>click on which order you want to view>View and scroll to the bottom of the page. Click on the HERE link. You will see this message.

       

       
       
       
       
       
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