Help Centre
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简体中文
Troubleshooting / Frequently Asked Questions
Onboarding
Demo site
Store Settings
Online Hours, Store Settings and Users
Table Ordering
Checkout Page
Delivery Suburbs and Zones
Coupons and Promotions
Terms and Conditions
Design
Images
Pick Up Settings
Room Service
Delivery Settings
Anonymous Phone Number + SMS Notifications
Managing Your Menu
Categories
Deals
Images
Products
Menu Coursing
Abacus Menu updates
Hardware & Order Processor
Hardware
Connecting Hardware to Wifi
Order Up Processor - Digital
SMS and NFC
How To Market Your Online Ordering
Coupons, Promotions, Emails and Deals
Promoting your online ordering
Menu Optimisation
Reporting
OU Payments Payout Reporting
Menu & Customer Reporting
Customer Reporting
Product Reporting
Google Food Ordering
Delivery
Self-Delivery
Door Dash Drive
Drive Yello
Uber Direct
Point of Sale Integrations
Lightspeed/Kounta
Abacus
Simphony
Impos
Shiji
Point of Sale
Deliverect
Bepoz
Payment Gateways
OU Payments
eWay
Cash Payments
Stripe Direct
Pay with Liven
Pay on Account, Pay at Counter
Afterpay
Pay with Tabs
Analytics & Business Insight Integrations + more
Analytic Tools
Zeemart
Troubleshooting / Frequently Asked Questions
Customer Orders
Managing your Menu
Managing your Store Settings
Hardware
Payments
Lightspeed
Admin Processes
Marketing
ANZ Uber Direct
Order Up Shop
VEats Clients
How to contact the OrderUp! Support Team?
Contact Us!
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Help Centre
Troubleshooting / Frequently Asked Questions
Onboarding
Demo site
Store Settings
Online Hours, Store Settings and Users
Table Ordering
Checkout Page
Delivery Suburbs and Zones
Coupons and Promotions
Terms and Conditions
Design
Images
Pick Up Settings
Room Service
Delivery Settings
Anonymous Phone Number + SMS Notifications
Managing Your Menu
Categories
Deals
Images
Products
Menu Coursing
Abacus Menu updates
Hardware & Order Processor
Hardware
Connecting Hardware to Wifi
Order Up Processor - Digital
SMS and NFC
How To Market Your Online Ordering
Coupons, Promotions, Emails and Deals
Promoting your online ordering
Menu Optimisation
Reporting
OU Payments Payout Reporting
Menu & Customer Reporting
Customer Reporting
Product Reporting
Google Food Ordering
Delivery
Self-Delivery
Door Dash Drive
Drive Yello
Uber Direct
Point of Sale Integrations
Lightspeed/Kounta
Abacus
Simphony
Impos
Shiji
Point of Sale
Deliverect
Bepoz
Payment Gateways
OU Payments
eWay
Cash Payments
Stripe Direct
Pay with Liven
Pay on Account, Pay at Counter
Afterpay
Pay with Tabs
Analytics & Business Insight Integrations + more
Analytic Tools
Zeemart
Troubleshooting / Frequently Asked Questions
Customer Orders
Managing your Menu
Managing your Store Settings
Hardware
Payments
Lightspeed
Admin Processes
Marketing
ANZ Uber Direct
Order Up Shop
VEats Clients
How to contact the OrderUp! Support Team?
Contact Us!
Troubleshooting / Frequently Asked Questions
FAQs
Customer Orders
How do I cancel an order?
What should I do if customers are choosing/ordering from the wrong store location at our menu site?
Why are my customers not receiving email confirmations ?
How can customers change their order?
How can customers change their orders?
Why am I not receiving emails of my order confirmation?
How will customers know about their order?
How do I print my orders at the time of the pre-order being placed and closer to the order ready time?
Order Navigation in the OrderUp Console
Coupon Code Text Field
See more
Managing your Menu
Why can’t I add pricing to my product?
How do I change a price on a product?
Why is my deal image missing product information and pricing?
Why aren’t my products showing in the front-end?
I’ve run out of a product, what do I do?
How do I change the order of my products on my menu?
How to setup Price Override
See more
Managing your Store Settings
I want to receive a copy of email confirmations for each order?
I'm receiving an offline error on my menu. What does this mean?
How do I add a credit card surcharge?
Why isn’t my Google Food Ordering working?
Why is my store offline?
How do I turn on/off the "With Group" Option?
How do I place a test order?
Why is my pick up time / Delivery time not showing on my site?
How do I add a Sunday Surcharge/Public holiday surcharge?
How to update my email address in the console?
Are you able to enable a required checkbox that makes my customer have to acknowledge my store's message?
Why is my coupon code not working?
How do I change my URL and how create a C-NAME Vanity URL?
How do I hide "Skip to Menu" options?
I forgot my Order Up console password. What do I do?
See more
Hardware
Connecting OU Terminal to IP Printer
Can I install the OU Printer app on my android device?
What do I do if the printer's dockets aren't clear?
Where can I buy a replacement cable for my printer?
How do I change time zones on my printers?
Where can I buy paper rolls for my Order Up printer?
See more
Payments
What's the difference between PAY ON ACCOUNT and Pay on Pickup / Delivery ?
Why is my Apple Pay not working for delivery?
Why is the processing of a payment lagging?
I have just been activated with OU Payments. Why are there no funds showing in my account?
Lightspeed
How do I import & sync my Lightspeed menu in Order Up?
Why is my Lightspeed/Order Up order not automatically printing?
Can you turn off you online ordering in Lightspeed?
POS Surcharges and OU Surcharges
Admin Processes
Can't log into backend console
How can I update my Direct Debit details?
How can I request a refund? (OU Payments users only)
What should I do if our business goes through a Change in Ownership?
Marketing
How to add an "Order" button to your Facebook page
ANZ Uber Direct
ANZ Uber Direct Merchant Support