OU Payments Payout Reporting

In order for you to reconcile your payments, Order Up know has all your payout reporting needs via the console.

How it Works:

  1. In the Order Up console, go to Reports and click on Payout Report

  2. Click on Selected Date Range and then Show Report. Here you will be able to view your list of transactions. To view individual transactions, click on the edit icon under Payout Details.
  3.  The payout details will provide a summary list of total charges/refunds/adjustments their dollar value and any associated fees (both OU and merchant combined) and a net payout amount. The percentage of the OU fee combined with the merchant fee + GST will be deducted then dispersed to you. For example on a $50 order, the breakdown will be $50 - 4.4% (OU Fee 4% ex GST) - 1.92% (Merchant Gateway Fee 1.75% ex GST) - 33c (Merchant Gateway Fee 30c ex GST) = $46.55. Please note that this is only example of OU fees above. The report can also be exported. The list will show the gross amount, fee, total and date of transaction.
  4. The individual transaction will give some further information around the card used and payment information for the customer statement and also a link to the actual order in the console

**NOTE: From the day you are activated with OU Payments, funds will start to appear in your account +2 business days later. Payouts of your available account balance are made daily and contain payments processed two business days prior (this is how long it takes for your pending account balance to become available on this schedule). For example, payments received on a Tuesday are paid out by Thursday, and payments received on a Friday are paid out by Tuesday.


Further Notes: 

Payment cut off times are 12am Australian Eastern Daylight Time (AEDT)

All Australian holidays will be taken into account so there will be no payouts made on these days